State Farm® Insurance Agent Bob Love

"Nick was great help and very patient!"

"Highly recommend Bob Love Jr State Farm! Very helpful and patient with all my questions!"

"Talked with Bob Love and he was very pleasant to converse with! Honestly the easiest and most enjoyable experience I’ve had with an insurance company!!"

"Great team and was able to dig into my retirement savings as soon as I asked! Knowledgeable and kind. Jill was great to talk too, super sweet, and I really like that Nick fellas mustache!"

"My family was moved to Bob Love's location after our state farm agent of over 30 years retired. Not one member of my family didn’t have at least a couple of problems at Bob Love’s location. Some were small issues, some more serious.

Some examples of these problems are a form I signed reconfirming I had medical insurance to get a discount had to be resigned after filling it out the previous month at my original agent. When I paid my insurance the following week I had to pay a few dollars more than my statement. It wasn’t a big deal but I did question it. Bob’s employee said it was because I was late signing the form. I mentioned I had signed it the previous month. They then got defensive and rude about how it wasn’t their fault blaming the previous agent’s staff, and almost acting like it was my responsibility to make sure documents got transferred from one agent to the next. Agents I talked to when I was looking to switch away from Bob’s location said they had run into the same problem and that it was a Michigan law that gave a 30 day hold on medical records being transferred and that I should get a deduction on my next bill. Bob for 2 months all the way to the day we moved our policies went on blaming the previous agent. Neither him nor his employees put in the effort to find out what the actual cause was and just lazily blamed others.

Another problem we had is that my sister started getting calls from an employee named Nick claiming that another employee named Cheyenne told him my sister had just moved in with me and needed renters insurance. My sister has lived at that address for years and was added to the deed to the house around 15 years ago. They were never told that my sister wanted renter insurance by my sister or any family member though they kept claiming it and kept switching which person it was that told them. Anyways Nick called my sister everyday for two weeks straight. My sister works 60 hours a week and can’t take time for non-emergency phone calls while she is working. After being hounded for two weeks she felt harassed enough to make time to ask for the calls to stop. When my sister went in to transfer her policies Bob took an arrogant and aggressive tone. Telling her he didn’t like how my sister talked when she called to have the calls stopped. She told him she didn’t appreciate them blowing up her phone. He responded that he approved those calls and that is how he does things and that he sleeps good at night doing it that way. He even made my sister have to respond to an e-mail to get her policy moved after asking for it to get moved in person.

The last issue I’ll mention though these three are not all issues we had, is that Bob changed our policies to be digital communication without consent or authorization. We only found out when my sister’s car insurance was due and she didn’t receive a statement in the mail. These changes made it so in order to get proof of insurance she had to make the time to create an account and print them.

Due to these issues I personally wouldn’t recommend Bob Love’s location to people. If you want state farm insurance which I do recommend since I have never had an issue until being moved to Bob’s in over 30 years. I would recommend either Paul Donnelly in Grand Blanc or Tim Cairnduff in Birch run. My family has policies at both these locations. Every time I’ve gone in to pay a family member's bill at Donnelly’s location, or interacted with people at TimCairnduff’s location where I have moved my account. The people have been polite, friendly, and most importantly professional. Characteristics none of my family experienced at Bob Love’s location.

I have a new update. My sister went to pay her insurance and found out from our new agent that Bob Love had added her bank account for payments to be withdrawn from with out my sisters knowledge or permission. How they got the info she doesn't know. Making these changes to policies without the clients knowledge should be illegal."

"Bob Love was great to work with. He explained all our options in detail. We were met by the staff who were courteous and very helpful. I highly recommend reaching out to him and his team if you are looking for insurance."

"Nice place
Very friendly staff"

"The office is well run, professional and courteous. Bob and hiis team know their services, are helpful and go the extra mile. I am beyond happy with the service that I have received. I wish I could leave 6 stars."

"I personally worked with Tristan and I can’t say enough good things, took time to make sure everything was in place and had a beautiful attention to detail!"

"Changes that need to happen with randy were nearly instant once I switched to Bob in Clio. He definitely tells you how it is. The lady at the front desk is amazing to work with."

"Very helpful and had great plans for me!"

"He was very helpful and gave me plenty of options for coverage and offered me a wonderful affordable bundle deal."

"Incredible team over there! Helped me get great coverage at an affordable rate!"

"super friendly team, came in needing a new policy and was taken care of right away! highly recommend!"

"Great business to work with. Very attentive to your needs and helps you understand everything!"

"Excellent service! Bob and his team are so friendly and helpful. Communication is great."

"Great staff and easy to work with. Bob and his staff went above and beyond to help me out."

"Friendly staff and prompt helpful service!"

"What a great team to work with!!! Open communication…. Phone.. email and text. Follow up on any calls/emails. Great to work with!"

"Very professional !!!! Very knowledgeable !!! Helped us with a very difficult situation !!! Thanks so very much will be a long time customer !!! Thanks again !!! Alisha&Louie"

"Bob and his team make shopping insurance a breeze! Great prices on auto, home and life insurance. Even helped with the retirement plan! Thanks again"

"So professional and informational and very quick with a response"

"My parents have had State Farm life insurance policies forever. Unfortunately, the time came when one of the policies had to be cashed in. Bob was amazing and did everything he could to make the process as quick and easy as possible. When I was already dealing with so much, he was a Godsend. I have heard that it can take a month or two to get the finances from a life policy, but within a week we had the deposit from State Farm, thanks to Bob."

"Very helpful!"

"So far, our experience with our new State Farm agent has been great. Very responsive, helpful, and easy to work with. Great Service!"